FAQ
Our customer support is available Monday to Saturday: 8am-7:30pm.Average answer time: 24h
Below are Answers to Common Inquiries: Learn About Our Products, Shipping, and Policies
1. What is the delivery charge?
The standard delivery charge is 4$ all over Lebanon, and 6$ for fast delivery (in Beirut same or next day).
We do ship worldwide, the shipping fees will be calculated at checkout based on your geolocation.
We do ship worldwide, the shipping fees will be calculated at checkout based on your geolocation.
2. How long does shipping take?
Beirut orders are shipped same day or within 48 hours. Across Lebanon, expect delivery within 2 to 5 days. International shipping times vary based on location. Expedited delivery options are available upon request.
3. Is your shop only available online?
No, we have two physical locations as well: a showroom in Mar Elias and a warehouse in Jnah.
4. Do you offer wholesale purchase?
Yes, we cater to both retail and wholesale orders. For wholesale inquiries, please contact us at +961 3 585 445.
5. Do you ship worldwide?
Yes, we do! For international shipping, please contact us directly at +961 81 909 397.
6. Where are your products manufactured?
Our brand, Popjammies, is proudly Lebanese, using international materials. Additionally, we showcase a variety of other brands.
7. What materials are used in your products?
We offer Pyjamas and Lingerie crafted from a diverse range of materials including stretchy, non-stretchy, comfortable, fluffy, Cotton, satin, lace, chiffon, fur, and velvet.
8. Do you facilitate exchange or refunds?
We gladly accept exchanges for size or alternative models within 7 working days. However, we do not offer refunds.
9. Do you provide customization services upon request?
Yes, we offer customization services for special occasions such as bachelorette parties, bridal requirements, and more, all handled by our dedicated in-house factories.